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Feb 14
Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada
AI-Generated from
TechCrunch
1.
What percentage of Airbnb's North American customer service has been shifted to its AI agent?
A
25%
B
33%
C
50%
D
75%
2.
Who announced the shift of customer service to AI at Airbnb?
A
Jeff Bezos
B
Elon Musk
C
Brian Chesky
D
Mark Zuckerberg
3.
Which region's customer service was affected by Airbnb's shift to AI?
A
Europe
B
Asia
C
North America
D
South America
4.
What type of agent did Airbnb shift its customer service to?
A
Human agent
B
Chatbot
C
AI agent
D
Virtual assistant
5.
How did Airbnb change its customer service approach in North America?
A
Hired more human agents
B
Outsourced customer service
C
Shifted to AI agent
D
Implemented self-service kiosks
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